Shipping policy
Please review our shipping policy outlined below. If you have any questions or require further assistance regarding our shipping terms, please don't hesitate to email Christinamrozik@gmail.com
PACKAGING
Prints are packaged in a thick cardboard shipping tube. All prints come in a vinyl sleeve and are rolled slightly smaller than the tube, with padding on each side. Because of the aggressive nature of the mail system, this has proven to be both the safest, and most affordable shipping method.
Books notebooks are shipped in a priority bubble mailer tucked between rigid card stock.
Stickers, tattoos and postcards are shipped in a small 7x10 rigid cardboard mailer.
Jewelry comes packaged in a small box with a velvet cushion.
Each order also comes with a thank you/print care card. Extra stickers are included while supplies last.
ORDER PROCESSING
Once your payment has been processed, your order is confirmed and will go immediately into production.Orders are typically processed and prepared for shipment within 7-10 business days, excluding weekends and holidays.
Please note that processing times may vary during peak seasons or for customized or special order items such as originals.
Please note, any orders the cost over $900 dollars will require photo ID verification.
ORDER TRACKING
Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
You can also access the tracking information by logging into your account on account.ChristinaMrozikshop.com
Tracking Your Order:
- Once your order has been shipped, I will provide you with a tracking number via email.
- Visit the carrier website and navigate to the "Track & Manage" section.
- Enter your tracking number in the designated field and click "Track."
- You will then be able to view the current status and location of your package.
- To receive tracking notifications directly to your email or mobile device, you can sign up for tracking updates.
- On the carrier website, navigate to the "Track & Manage" section, enter your tracking info, and turn on tracking notifications by providing your email or phone number.
- The carrier will then send you updates on the delivery progress of your package, including expected delivery dates and any important status changes.
Tracking your order and enabling notifications will help you stay informed about the whereabouts of your package and ensure a smooth delivery experience.
If you encounter any issues with tracking or have further questions about your order, please don't hesitate to reach out to Christinamrozik@gmail.com
SHIPPING METHODS AND CARRIERS
SHIPPING DESTINATIONS
SHIPPING FEES
The applicable shipping fees will be displayed during the checkout process.
Please note that any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the recipient.
ESTIMATED DELIVERY TIMES
While I strive to provide accurate estimates, please note that actual delivery times may vary due to unforeseen circumstances, customs delays, or other factors beyond my control. I recommend turning on tracking notifications on the carriers website to receive up to the minute delivery updates.
SHIPPING INSURANCE
Insurance only covers damage that may happen if a tube is smashed in transit, it does not cover theft. Once a package is marked as delivered by USPS it is no longer covered by insurance. If you are worried about theft, please purchase a Signature Confirmation in my online shop.
I take every precaution to ensure that your package arrives safely. Signature requirement is added to all packages valued at $250 or higher.
INTERNATIONAL SHIPPING
All international orders are final sale. If you need a repair for an international order, please contact me at Christinamrozik@gmail.com
For international orders, please be aware that customs procedures and import regulations may apply.
These procedures can cause delays beyond our control, and any associated fees or taxes are the responsibility of the recipient.
I recommend reviewing your country's customs regulations and contacting your local customs office for further information.
RUSH ORDERS
Please message me at Christinamrozik@gmail.com if you are working within a time restraint and I will do my best to work with you. In some cases, a rush fee may be incurred.
MISSED DELIVERY
If you miss a signature delivery, you can reschedule delivery by contacting your local post office using your tracking information.
LOST/STOLEN PACKAGES
If your tracking information indicates that your package has been delivered, but you have not received it, please reach out to me at Christinamrozik@gmail.com immediately. Please note: I cannot be held responsible for packages that are marked as successfully delivered to the recipient.
DAMAGED OR TAMPERED PACKAGES
If your package arrives damaged or appears to have been tampered with, please ensure that you save all the packaging materials and take photographs of them immediately. These photographs will be required for insurance claim purposes. Claim lead times can be 5-8 weeks or more. It is necessary for us to resolve these claims before I can proceed with refunding or remaking any outstanding pieces.
I understand the importance of ensuring the safe delivery of your packages, and we will do our best to assist you in these situations. Please contact me promptly at Christinamrozik@gmail.com so that I can address the issue and work towards a resolution.
